We want you to be happy and enjoy your purchase. If you have any problems please contact admin@jestintime to resolve your issues. Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. It must be accompanied by proof of purchase. We do not refund the original shipping and handling that you paid on the order.
How to return an item:
1. Please email to request a refund/return.
2. Mail your returned item to:
Jest In Time/Cool Paper Kits
115 Coronation Drive
Santa Rosa, CA 95401
Items cannot be returned if it is opened.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
If your item is in like new condition, you may exchange your item for a a different item. You will need to pay for shipping on the exchanged item.
All orders are shipped within 3 days. Monday - Friday 8am - 5pm.
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some order using 1st Class USPS mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will shop you the rest of your order. you will not be charged any additional shipping and handling for the second shipment.